TOUR VARIABILITY:
- The time and distance of our tours may vary based on factors such as weather conditions, water conditions, rider ability, and traffic conditions.
- Depending on the weather (peak or off-peak) and tidal movements, the routes of our tours may change.
PROHIBITED SUBSTANCES:
- Participants are strictly prohibited from being under the influence of ALCOHOL OR DRUGS at any time during our Jetcar tours.
OPERATING CONDITIONS:
- Our Jetcar Tours operate daily in most weather conditions unless deemed unsafe.
HEALTH AND SAFETY REQUIREMENTS:
- Pregnant individuals, unfortunately, cannot participate in our Jetcar tours.
- Weight restrictions apply, with a maximum of 2 people per Jetcar or 230kg per Jetcar.
- Our minimum age requirement for passengers on a Jetcar is 7 years old.
- If under 18 years of age, an indemnity form must be signed by a parent or guardian before the tour.
- Thorough safety briefing and demonstrations provided by qualified tour guides.
- Tour Guides/ Management reserves the right to change itineraries or times.
LIABILITY:
- Clients should acknowledge that Jetcar tours involve inherent risks.
- While we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to client actions beyond our control.
- A signed release will be required from all participants before departure.
- We recommend taking out travel insurance and assessing your suitability for this activity before commencement.
SAFETY AND COMPLIANCE:
- Participants are required to comply with all safety instructions provided by our guides. Failure to do so may result in the termination of the tour without a refund.
RESCHEDULING AND CANCELLATION:
- A tour reservation may be rescheduled up until 48hours before the start of the reservation without reason and at no cost.
- Rescheduling within 48 hours of the start of the reservation is not permitted and non-attendance at the agreed time shall result in full tour payment. Any rescheduling offered within 48 hours is at the sole discretion of Jetcar Australia.
- Cancellation of bookings is not permitted. If special circumstances of a non-attended booking require consideration, please contact Jetcar Australia, and at our discretion, we may provide credit for a new reservation. No circumstances shall warrant restitution of paid amounts.
- In the event Jetcar Australia must cancel your booking due to unsafe weather conditions, the standard cancellation policy shall come into effect and the Customer will be offered a voucher for the full value of the booking to be used for bookings in the future.
THINGS YOU NEED TO KNOW ABOUT OUR GIFT CARDS:
- Gift cards are valid for 3 years from the date of purchase.
- Gift cards can only be redeemed on our Jetcar Experience Tours.
- Gift cards are not redeemable for cash.
BY BOOKING A JETCAR TOUR WITH US, YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AT ANY TIME, AND SUCH CHANGES WILL BE EFFECTIVE UPON POSTING ON OUR WEBSITE OR OTHER COMMUNICATION CHANNELS. IT IS THE RESPONSIBILITY OF THE PARTICIPANT TO REVIEW THESE TERMS PERIODICALLY FOR ANY UPDATES.