TOUR VARIABILITY:
- The time and distance of our tours may vary based on factors such as weather conditions, water conditions, rider ability, and traffic conditions.
- Depending on the weather (peak or off-peak) and tidal movements, the routes of our tours may change.
PROHIBITED SUBSTANCES:
- Participants are strictly prohibited from being under the influence of ALCOHOL OR DRUGS at any time during our Jetcar tours.
OPERATING CONDITIONS:
- Our Jetcar Tours operate daily in most weather conditions unless deemed unsafe.
- A reasonable level of fitness is required, as some conditions can be physically demanding.
HEALTH AND SAFETY REQUIREMENTS:
- Pregnant individuals, unfortunately, cannot participate in our Jetcar tours.
- Weight restrictions apply, with a maximum of 2 people per Jetcar or 210kg per Jetcar.
- Minimum driver age 16+.
- Our minimum age requirement for passengers on a Jetcar, when accompanied by an adult (18+), is 7 years old.
- If under 18 years of age, an indemnity form must be signed by a parent or guardian before the tour.
- Guests must be able to understand English.
- Thorough safety briefing and demonstrations provided by qualified tour guides.
- Fully supervised at all times by one or two guides, depending on numbers.
- Tour Guides/ Management reserves the right to change itineraries or times.
LIABILITY:
- Clients should acknowledge that Jetcar tours involve inherent risks.
- While we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to client actions beyond our control.
- A signed release will be required from all participants before departure.
- We recommend taking out travel insurance and assessing your suitability for this activity before commencement.
SAFETY AND COMPLIANCE:
- Participants are required to comply with all safety instructions provided by our guides. Failure to do so may result in the termination of the tour without a refund.
JETCAR TOUR CANCELLATION POLICY:
- If your tour is cancelled by us due to bad weather, your booking will go on hold, and you can reschedule for another day. In such cases, our team will contact you through the contact information we have on file (phone, email, SMS) to inform you and ask for your decision.
CANCELLATION TIME FRAMES:
- Refund 100% for cancelling 72 hours in advance. ( it will not include booking and card processing fees, as these are strictly non-refundable )
- Cancelling less than 48 hours in advance or not taking the tour will be marked as a "No Show" and no refund will be given.
RESCHEDULE POLICY:
- Rescheduling your Jetcar Guided Tour is free of charge if the request is made at least 24 hours before your scheduled activity. After this time, our cancellation policies will apply.
- If you request to reschedule your tour between 24-12 hours in advance, there will be a 50% penalty fee, subject to availability.
- No reschedule will proceed less than 12 hours in advance.
CANCELLATION FOR PACKAGES:
- After redeeming the first activity, no refund will proceed. Rescheduling the second activity is possible and with no extra cost, requesting 24 hours in advance.
- Not showing up will be considered as a cancellation with a 100% penalty.
THINGS YOU NEED TO KNOW ABOUT OUR GIFT CARDS:
- Gift cards are valid for 3 years from the date of purchase.
- Gift cards can only be redeemed on our Jetcar Experience Guided Tours.
- Gift cards are not redeemable for cash.
BY BOOKING A JETCAR TOUR WITH US, YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AT ANY TIME, AND SUCH CHANGES WILL BE EFFECTIVE UPON POSTING ON OUR WEBSITE OR OTHER COMMUNICATION CHANNELS. IT IS THE RESPONSIBILITY OF THE PARTICIPANT TO REVIEW THESE TERMS PERIODICALLY FOR ANY UPDATES.